Matthew Dixon, General Manager of Corinthia Hotel London, was a featured speaker at a Luxury Marketing Council (LMC) event held at Haworth on September 12 in New York City.
According to LMC Founder & Chairman, Gregory J. Furman, Mr. Dixon gave one of the most compelling presentations on customer service in the 18-year history of The Luxury Marketing Council: “An Exploration of How Best Luxury Brands ‘Surprise and Delight’ Their Best Customers.”
The presentation consisted of many perspectives on customer service and the importance of moving from a vision of customer service to inspiring employees to embrace and deliver that vision: creating a culture where “yes!” is the only reply to customer requests and human warmth is implicit in every interchange.
Corinthia Hotels’ flagship property in London has created quite a buzz in that city’s hotel scene. The 294-room property boasts the largest rooms in London at 485 ft², whilst the pioneering ESPA Life at Corinthia, spread over four floors, is fast becoming a destination in itself for health and wellness.
Corinthia Hotel London unveiled in February 2012 its individually themed collection of seven penthouses, each two stories with their own terrace views of the iconic sights of London, that the hotel became a real game changer in the city’s luxury accommodation scene.
Corinthia Hotels, www.corinthia.com