South African Airways has been awarded the 4-Star Airline ranking for 2013 by Skytrax. The 4-Star Airline ranking recognizes continued quality improvement in South African Airways onboard product and service, together with a number of changes to the home base airport customer experience in terms of product and service levels.
“South African Airways have managed to maintain quality levels throughout the past year, and are delivering a solid product and service standard to their customers, making their 4-Star ranking well-deserved,” said Edward Plaisted, CEO of Skytrax. T
These views were echoed by SAA’s Customer Service Executive, Suretha Cruse who noted that “accolades and rankings such as this one from Skytrax reconfirms that our dedication and focus on strategic objectives to improve our customer value proposition will ensure that we eventually become a fully-sustainable business that can compete successfully in the global airline market in the near future.”
South African Airways, www.flysaa.com