Park Hyatt St. Kitts has announced its path forward to welcome back guests and customers, on November 1, 2020; helping them once again experience the joy of travel. With a focus on safety first and wellbeing always, Park Hyatt St. Kitts is reimagining the hotel journey with new amenities and offerings that provide safety and security.

As an extension of Hyatt’s recently announced Global Care and Cleanliness Commitment, Hyatt is collaborating with medical experts from Cleveland Clinic and other trusted industry advisors to fine-tune re-opening and operating procedures such as colleague reorientations, enhanced cleaning and safety protocols, and a Hygiene and Wellbeing Leader at every property.

“With safety and wellbeing in mind, we are listening to our guests and colleagues and working to implement new experiences that will help reimagine the Park Hyatt St. Kitts journey,” said Marc Schneider, General Manager. “The most important element of welcoming back guests is doing it safely, and we are going beyond cleaning to advance care across our entire hotel experience for guests, World of Hyatt loyalty members and colleagues.”

Beyond Safe and Clean, New Guest Experiences

With creativity and care, Park Hyatt St. Kitts is giving guests and members greater control of their hotel journey and focusing on a more holistic sense of wellbeing from pre-arrival to checkout and beyond. The hotel is reimagining places and spaces to make social distancing not feel that way, striking the right balance of connection and space.

Wellbeing Where You Are: The true fulfillment of Hyatt’s purpose of care is wellbeing. Through a new, exclusive collaboration with Headspace, guests, members and colleagues may access mindfulness exercises, guided meditations and sleep content via the World of Hyatt app either on in-room TVs or on the road. Guests can also enjoy enhanced fitness and wellbeing amenities in-room at some hotels, such as Exhale on Demand TV content, fitness equipment delivered to the guestroom (bikes, treadmills, weights), or spa kits and treatments available for delivery. In some cases, hotels have created outdoor workout spaces.

Less Contact, More Care: Hyatt hotels are working to roll out enhanced digital amenities through the World of Hyatt app that will give guests more control over how they connect with Hyatt. The new features, available in select markets and rolling out on an ongoing basis, will allow guests to manage preferences like scheduling housekeeping, choosing between pick-up or knock-and-go food orders, Mobile Entry key, contactless check-in and checkout, and more.

Feeding the Senses: Exceptional food and beverage experiences have always been fundamental to Hyatt and a crucial part of the excitement of travel. Park Hyatt St. Kitts will continue to bring together all the senses to deliver reimagined dinning offerings in beautiful unique spaces.

The Luxury of Space: On- and off-property excursions and experiences are being reimagined as private bookable leisure activities with plenty of space such as beach yoga classes and private excursions.

Curated with Care: Guestroom décor and amenities will be curated to remove some extraneous high-touch items, while still providing the high quality experience for which Hyatt is known including engaging art and distinguished design.

Unprecedented Flexibility

As part of Hyatt’s new extended cancellation policy, most reservations booked at Park Hyatt St. Kitts, July 1, 2020 and beyond via Hyatt channels – for any future arrival date through July 31, 2021 – can be cancelled at no charge up to 24 hours before scheduled arrival on hyatt.com or via the World of Hyatt app. This includes Advance Purchase Rate reservations. See here for terms and some exceptions.

Caring for Colleagues

At Park Hyatt St. Kitts, the wellbeing of colleagues is core to advancing care for guests and customers. In response to COVID-19, Hyatt has also reimagined the colleague journey at all Hyatt hotels, including Park Hyatt St. Kitts to include new work procedures, colleague resources, and reorientations, in an effort to ensure colleagues’ safety and wellbeing. Daily colleague surveys have been introduced to measure colleague comfort and wellbeing, enabling hotel leaders to address opportunities, make adjustments as necessary and meet colleagues’ needs in real time.

As part of Hyatt’s Global Care & Cleanliness Commitment, Park Hyatt St. Kitts has a team member on property trained as a Hygiene & Wellbeing Leader who is responsible for the hotel adhering to Hyatt’s new operational guidance and protocols. This Hygiene & Wellbeing Leader will help maintain the hotel’s mandatory GBAC STARTM accreditation, including a cleaning, disinfection and infectious disease prevention program that will focus on establishing hotel environments that are sanitary, safe and healthy.